Returns and Cancellations

Returns and Cancellations

Returning items to us

If you would like to return items to us you can do so up to 21 days after delivery and receive a full refund, providing that items are unused (excluding made-to-order items such as photographic prints).

Please contact us at or call us on +44 (0)1608 486001 and we will provide you with a returns authorisation number.

Please package items securely and include your details, the returns authorisation number and the reason for the return.

Please note that you will be responsible for the costs of returning the goods unless we delivered to you in error or an item is faulty. We recommend that you use a recorded delivery service.

This does not affect your statutory rights.

Cancelling places on our workshops

If you need to cancel a place on one of our Open Programme Workshops, you can do so and receive a full refund if you give us at least 28 days notice.

If you cancel between 28-14 days of the workshop date we will issue a refund of 50%.

Unfortunately we are unable to provide any refund for any workshop places that are cancelled with less than 14 days notice.  Wherever reasonably practical, we will try to accommodate you on an alternative date but cannot guarantee that this will be possible.

Please contact us at or call us on +44 (0)1608 486001 to cancel any workshop places.

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