At My Best 360 Support

Got a question about how to use At My Best 360? 

Answers to some of our most frequently asked questions below.  If you don't find a solution here, just drop us an email

I can’t access my account
Just use the password reset link to create a new password.

Can I come back later and continue completing my survey?
Yes, just revisit the link you were sent and you can pick up where you left off.

I see a message saying that my email address already exists on the system
If you’ve not already created an account your email may still exist on our system because you have completed a free self-reflection.   You can create a free account at any time, which will allow you to save any new self-reflections.   Just use the password reset link to create a password and your account will be created.

Invitation emails are not arriving
The most common reason that emails go missing is that they are being filtered into a junk folder.  If there’s no sign there, try resending. If the invitation does not arrive after 24 hours, please let us know and we will look into it. 

My dashboard shows that a user has not given feedback, when I know they have
In order to show as ‘complete’, your nominee must click ‘submit’ after giving you feedback.  Occasionally people miss this final step and the simplest solution is to ask them to go back into their feedback (via the link in the invitation email), so they can follow the process through until the end. 

I can’t view my feedback
You can only see the feedback people have given you once your 360 is closed. You will also need to have completed your self-reflection. 

I want to print my feedback
At My Best includes an interactive ‘Strengths Explorer’, where you can look at your feedback in several different ways.  Each section in the Strengths Explorer has a basic print capability but in some places the formatting is slightly different to what is shown on screen. 

If you would like to print all the comments your respondents have written for you, we would recommend that you do that from the ‘Deep dive by person’ section.  Just select ‘Everyone’ in the filter. 

I want to tell my friends about At My Best!
We love it when people spread the word.  We're on Twitter, Facebook and LinkedIn so please feel free to follow and share.  Thank you!